Vice President of Operations - Telecommunications

Location: Dallas/Fort Worth, TX (Regional Coverage: DFW, Houston, East Texas)

Employment Type: Full-Time, Executive Leadership

Reports To: Senior Executive Leadership

Position Overview

The Vice President of Operations will serve as the senior leader responsible for overseeing all regional telecommunications operations across a multi-market territory. This role carries full accountability for field operations, network deployment, service delivery, and regional P&L performance.

This executive will play a critical role in driving operational excellence, scaling growth, improving service reliability, and ensuring consistent execution across multiple markets. The ideal candidate is a hands-on, metrics-driven operator with deep experience leading telecom or fiber-based operations in complex, field-driven environments.

Key Responsibilities

Operational Leadership

• Lead day-to-day operations across multiple markets, including field services, network operations, construction, installation, and maintenance
• Drive execution of operational strategies to support growth, performance improvement, and customer satisfaction
• Ensure adherence to safety standards, regulatory requirements, and operational best practices

Regional Strategy & Performance

• Own full regional P&L performance, including budgeting, forecasting, and cost management
• Analyze operational performance metrics to drive continuous improvement and efficiency gains
• Partner with executive leadership to align regional operations with broader business objectives

Field Operations & Deployment

• Oversee large-scale field operations, including deployment, fiber/network buildouts, and infrastructure projects
• Ensure timely and cost-effective execution of network deployment and expansion initiatives
• Drive accountability across teams to meet performance, quality, and timeline expectations

Team Leadership & Development

• Lead and develop a high-performing team of directors, managers, and field personnel across multiple regions
• Build a culture focused on accountability, safety, performance, and continuous improvement
• Align workforce planning with operational demand and regional growth initiatives

Customer Experience & Service Delivery

• Ensure service delivery meets or exceeds performance expectations and service level agreements (SLAs)
• Partner with cross-functional teams to resolve escalations and improve customer outcomes and satisfaction

Cross-Functional Collaboration

• Partner with internal stakeholders across safety, finance, HR, and commercial functions to support operational success
• Provide executive-level reporting, insights, and recommendations on regional performance and strategic initiatives

Qualifications

Required

• 10+ years of progressive leadership experience in telecommunications, fiber, or infrastructure operations
• Proven experience leading multi-market or regional operations with large field teams
• Strong background in network deployment, construction, service delivery, or field operations
• Demonstrated experience with P&L ownership, budgeting, and operational KPIs
• Executive-level leadership skills with the ability to drive performance across distributed teams
• Willingness and ability to travel regularly across multiple markets

Preferred

• Experience in fiber-to-the-home (FTTH), broadband, or large-scale network deployment environments
• Background in high-growth or transformation-focused operational environments
• Bachelor's degree in Business, Engineering, Operations, or related field; MBA preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.